This review addresses amazon.com marketplace from both the buyer and seller perspective, focusing on customer service.  I have bought and sold on Marketplace since 2001.  Although I only sell out of my own library I have sold over 800 books, ...
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I have been shopping on Amazon for nearly 10 years and have found them to have the utmost integrity and reliability. When something is not right, they fix it, no questions asked. My shopping research always begins on Amazon.com and I only look ...
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I've made lots of purchases at Amazon as well as at Marketplace over more than 10 years (over 200).
It is really a great place to purchase at low price with excellent service and return policy.
It is also easy to find merchandise that you can hardly find anywhere else. I used to buy at eBay but lately I can find at Amazon most of the vintage staff for the similar or even lower price without the risk of losing the bid.
I suggest those who complain about Marketplace, it is completely different animal to deal with. Amazon can't control details of those transaction but gives an indispensible advantage of reading reviews, checking seller's ratings, making own informed desicions as well as sharing your opintions with others, plus making claims if something goes wrong to get your money back. My personal advise = do not buy from sellers with less than 95-97% user satisfaction ratings.
Good luck !!

Ordered the Gibson Claremont dinnerware, same dinnerware I received from Macys in perfect condition, but the order from Amazon was a box full of damaged factory rejects. This isn't my first bad experience with Amazon.com but it will be the last

I was denied a price adjustment and credit for an order. Within 3 days of my order the price changed from $99 to $88. This request is in line and standard at ANY other major retail website. All the other sites and stores had the same exact item ...
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Pagoda CD / DVD Rack Cabinet Case is a bait and switch.  When you try to buy at the low price shown, it immediately switches to double that price.  Very lame!

purchased a pair skullcandy earphones . sent me amp'd mobile earphones with a small note that said these are manufactured by skullcandy. the old bait and switch . do not buy from Vibecellular they are crooks. 12/4/2009.

It happened to me twice in the last few months. I would place an order with a seller on amazon market place and the seller would cancel the order with the excuse of "out of stock" while the item is still showing offered by the same seller on amazon at a much higher price.
I filed a complaint with amazon.com and called customer service with no resolution. Amazon.com customer service said they can do nothing about it. The order even disappeared from my order history so I did not get a chance to leave an appropriate feedback.
I think amazon.com is morally responsible for policing those sellers and making sure they do not cancel the order because they found out they can sell it for more while amazon.com allows them to continue listing it as in stock.

Amazon provided poor support and charged me for the return when their web page provided incorrect data.  When I wrote 2 reviews they did not post them but posted only glowing product reviews or positive reviews of themselves.  I'll never shop there again.

Amazon lists items as "In Stock" (in green bold) they do not have to sell.

Amazon offers delivery "Estimates" they can not achieve.

Their Customer Service replies to complaints with form emails telling you how they can't control anything.

Think they are too big to fail even with lousy service.

DON'T SHOP Amazon!!

I ordered 2 videos (monday) from an Amazon store, newtown videos, only to be issued a partial refund the very next day (tuesday).  On that very same tuesday, I called to find out what was going on.  The store apparently did not have the item to ship out in the first place.  When I got in touch with some one in Amazon's customer service,she and her "manager" seem to have a very heavy indian accent, making it extremely difficult to understand exactly what they were trying to get me to agree to.  Eventually I discovered they were trying to issue a promotional gift card to me instead of my money.  I did not agree.  Then I was informed that I would have to wait approximately a month until the estimated delivery date had gone by before I could file a claim to recieve my money back.  I'm currently waiting, but this is NOT good business.  I will never ever do business with Amazon again.  I cannot STAND these companys who are outsourcing thier customer service to other countries, to save money and skimp on customer service.

Amazon has various arrival times. However has excellent return policies. Amazon is an excellent option, as far as online stores go.

I've been a long-time customer of Amazon and have generally been willing to pay a little more for the convenience of Amazon's site.  That is until now.  I'm spending some time overseas and therefore, thought I'd try the Amazon International ...
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 I have never had a problem getting my items on time, making payments, or anything!  Amazon is a very smooth process and I would recommend them to anyone.

I bought a PS3 slim off of Amazon Marketplace for $230 only to have the seller cancel my order the next day. The reason the e-mail listed was because the seller could not ship it to my address. I just bought something a week ago from Amazon and the seller had no problem shipping to my address. The real reason was because the seller did not like the price he sold it for so he canceled my payment and re-listed the item for $299. I called Amazon and they said because it was a Marketplace sale the only thing they could do was give me a $10 rebate. The problem is, because I thought I bought a PS3 Slim, I sold my original PS3 and now I have no PS3 at all. So now the seller gets to sell their item and gets no negative feedback or anything. It makes no sense that someone is able to sell an item and then cancel the sale because they aren't happy with the price they sold it for. I will no longer be doing any business with Amazon.

My three children recently received three $25 gift certificates.  What does that mean to you at amazon?  You know, when 90% of their items don't qualify for the "free shipping saver".  It is really hard to explain to a seven year old that they only really have $12 because the rest has to go to shipping and handling.  They spent the $75 (in one order) and paid $46 in shipping in total to four different merchants.  Only one item qualified for "free" shipping.  When they are being shipped from different sources you pay shipping to the individual supplier.  Amazon is just another money grubbing middle man.  
Two items arrived in 3 days.  One took 5 days.  The last two weeks.  Shipping time?  Hard to judge and it's not like Amazon can fix it.  They don't actually do anything, but take your money

I recently ordered via Amazon a Plantronics Voyager PRO Headset AMAZON ORDER NO: 002-9356880-5164257. August 6, 2009 It was shipped by VibeCellular. It arrived August 11, 2009 in a small mailing envelope. Inside were two plastic ...
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Amamzon Marketplace (jewlery section) acts as a monolpoy and only allows a few companies to sell there. They have a LLC that aproves the jewelry Marketplace sellers and if you dont have 2,000+ products they deny you. Now if you want to sell in other sections they let anyone sell.

regular amazon is great amazon marketplace has issues. I agree with other just buy directly from the companies and avoid the marketplace.

MANUFACTURER MAY NOT HONOR WARRANTY ON ITEM PURCHASED FROM AMAZON: Do your research on every product, particularly about warranty. Many NEW products sold directly on Amazon Marketplace (not from a third party) are NOT honored for warranty by the manufacturer. Clarisonic is an example. You will get burned if you purchased such an item on Amazon.
RETURN ITEM AND AMAZON WON'T REFUND claiming not item sent. We purchased DVD set sealed as a gift. We had to return the same set as person already had it. Amazon argued the item was not the one sent. Yes, in fact it was! Moreover, Amazon didn't bother to return that item back to you. Amazon wouldn't refund our money. They just kept the returned item AND our money! We had to fight it in court and with the credit card company for months to get the refund owed to us by Amazon.
REFERRAL TRACKING doesn't always work.
Finding out that referrals are not paid during system problems. This was verified to us. There is no level of trust with this entity.
We do not shop with Amazon any longer.

I've been shopping at Amazon for a long time. This is the only site that I could trust since they rate the sellers. I have never had problems with them. Once the order did not arrive so I called and they reshipped another package to me. Within 2 days I received it. The quality of the shipped products is in excellent new condition. I'm happy with their service.

I find online prices to be lower than local retailers. It's interesting to see the large price differences, even online, for the exact same product. Shipping is prompt but can sometimes add considerably to the cost of an item.  I always check out free shipping options first.

On a Saterday afteernoon, I searched for a book.I was amazed it only took a minute to locate, than the computer walked me through and customer service was great.I would shop there again and again.There variety and there easy to use web site with very good hyperlinks were amazing.I called all  my friends and family and told them where to shop.When i finally recieved my order <IT ONLY TOOK TWO DAY>
I was very pleased they offered a 100% satisfaction on the correct order.from the computer to the door was only two days> come on you gotta try AMAZON MARKETPLACE.I did.

Vendors beware! If you want to associate your business with Amazon - think twice! The interface which registers customers on Amazon is horrible. A week after you dont receive what you ordered it forgets you ever existed. It happened to me twice: once with a laptop battery and once with the car part order. Shopping on Amazon has been my worst experience and I shall NEVER buy anything from them.

worst place to shop , nast customer service, buy from the direct sellers here on shopping dont touch amazon or ebay or buy.com

I ordered a Garmin GPS from VibeCellular.com which is part of this amazon marketplace.  When the order was placed I received an email that my order would ship within two day.  I waited three days and heard nothing more from them so I tryed to call but of course they will not answer their phone.  I emailed them and received an email back that I would be receiving my GPS on the following Tuesday.  That Monday I received an email from them telling me my order was cancelled (the day before it was supposed to arrive). 

I don't know how most of you feel about this sort of thing but I dislike being lied to and taken advantage of.  I needed that GPS for a trip and they left me hanging and on my own to go out and buy one at a much higher price at the last minute.

I would never suggest anyone buy anything from VibeCellular and I hope they go out of business!

Remastered CD came with big greasy thumbprint on it. Was someone eating fried chicken while they were packing it? Didn't even want to put it in my player.

Amazon is really amazing. Great selection for customers and quick delivery. Customer Sevice is helpful and excellent. I always enjoy my shopping at amazon.

I've lost money at two separate marketplace stores, caimon and wicked wolf press. Caimon backordered the item until my time ran out, then ignored my many emails requesting status.  Wicked Wolf Press put me on hold to "look into it" and I haven't heard back yet.  Additionally, you pay up front, instead of when the product ships, but it takes longer for processing and shipping, yet you are still paying for 3 to 5 day shipping.


UPDATE: Since I put this opinion in place, Wicked Wolf Press made good on my order, so I've only lost money on Caimon now.

it was an awesome experinence shopping with amazon.. the Quality of goods is very good. Selection is as i expected is very huge. Delivery is fast. Customer service is helpful.

Amazon Marketplace is an off-shoot from the original Amazon web-site, which allows many different sellers to provide products that Amazon customers might find to be useful.  Where Amazon has quite a wide database of products, they cannot sell every ...
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